Developing customer-focused public sector rewards schemes : evidence from the Botswana government's performance based reward system (PBRS)

Kealesitse, B; O'Mahony, B; Lloyd-Walker, B; Polonsky, Michael

Developing customer-focused public sector rewards schemes : evidence from the Botswana government's performance based reward system (PBRS)

journal contribution

posted on 2013-01-01, 00:00 authored by B Kealesitse, B O'Mahony, B Lloyd-Walker, Michael PolonskyMichael Polonsky

Developing customer-focused public sector rewards schemes : evidence from the Botswana government's performance based reward system (PBRS)

History

Journal

International journal of public sector manangement

Volume

26

Pagination

33-55

Location

Bingley, England

Publisher DOI

https://doi.org/10.1108/09513551311293426

ISSN

0951-3558

eISSN

1758-6666

Language

eng

Notes

Reproduced with the kind permission of the copyright owner.

Publication classification

C1 Refereed article in a scholarly journal, C Journal article

Copyright notice

2013, Emerald Group Publishing Limited

Issue

1

Publisher

Emerald Group Publishing

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Keywords

public sector management service delivery performance measurement (quality)Botswana performance management customer services quality 150599 Marketing not elsewhere classified 910403 Marketing

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Developing customer-focused public sector rewards schemes : evidence from the Botswana government's performance based reward system (PBRS)

History

Journal

Volume

Pagination

Location

Publisher DOI

ISSN

eISSN

Language

Notes

Publication classification

Copyright notice

Issue

Publisher

Usage metrics

Categories

Keywords

Licence

Exports