Developing customer-focused public sector rewards schemes : evidence from the Botswana government's performance based reward system (PBRS)

Kealesitse, B; O'Mahony, B; Lloyd-Walker, B; Polonsky, Michael

Developing customer-focused public sector rewards schemes : evidence from the Botswana government's performance based reward system (PBRS)

journal contribution

posted on 2013-01-01, 00:00 authored by B Kealesitse, B O'Mahony, B Lloyd-Walker, Michael PolonskyMichael Polonsky

Developing customer-focused public sector rewards schemes : evidence from the Botswana government's performance based reward system (PBRS)

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DOI - Is version of https://doi.org/10.1108/09513551311293426

Location

Bingley, England

Language

eng

Notes

Reproduced with the kind permission of the copyright owner.

Publication classification

C1 Refereed article in a scholarly journal, C Journal article

Copyright notice

2013, Emerald Group Publishing Limited

Journal

International journal of public sector manangement

Volume

26

Pagination

33-55

ISSN

0951-3558

eISSN

1758-6666

Issue

1

Publisher

Emerald Group Publishing

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Keywords

public sector management service delivery performance measurement (quality)Botswana performance management customer services quality 150599 Marketing not elsewhere classified 910403 Marketing

Developing customer-focused public sector rewards schemes : evidence from the Botswana government's performance based reward system (PBRS)

History

Related Materials

Location

Language

Notes

Publication classification

Copyright notice

Journal

Volume

Pagination

ISSN

eISSN

Issue

Publisher

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Keywords

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