Deakin UniversityBrowse

File(s) under permanent embargo

Developing customised CRM projects : the role of industry norms, organisational context and customer expectations on CRM implementation

journal contribution
posted on 2013-01-01, 00:00 authored by Marion SteelMarion Steel, Chris DubelaarChris Dubelaar, Mike EwingMike Ewing
Developing customised CRM projects : the role of industry norms, organisational context and customer expectations on CRM implementation

History

Journal

Industrial marketing management

Volume

42

Issue

8

Pagination

1328 - 1344

Publisher

Elsevier

Location

New York, N. Y.

Publisher DOI

ISSN

0019-8501

eISSN

1873-2062

Language

eng

Publication classification

C1.1 Refereed article in a scholarly journal; C Journal article

Copyright notice

2013, Elsevier

Usage metrics

Read the peer-reviewed publication

Developing customised CRM projects : the role of industry norms, organisational context and customer expectations on CRM implementation
Research PublicationsResearch Publications

Categories

Keywords

customer relationship management (CRM)contextCRM implementationSocial SciencesBusinessManagementBusiness & EconomicsRELATIONSHIP-MANAGEMENTFRAMEWORKPROGRAMSBENEFITSBEHAVIORIMPACTISSUESTRUST

Licence

All Rights Reserved

Exports