Effect of employee incivility on customer retaliation through psychological contract breach: the moderating role of moral identity

Bavik, Ali; Wu, Fannie

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Effect of employee incivility on customer retaliation through psychological contract breach: the moderating role of moral identity

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posted on 2015-09-01, 00:00 authored by Ali Bavik, Fannie WuFannie Wu

Effect of employee incivility on customer retaliation through psychological contract breach: the moderating role of moral identity

History

Journal

International journal of hospitality management

Volume

50

Pagination

66 - 76

Publisher

Elsevier

Location

Amsterdam, The Netherlands

Publisher DOI

https://doi.org/10.1016/j.ijhm.2015.07.011

ISSN

0278-4319

Language

eng

Publication classification

C1.1 Refereed article in a scholarly journal; C Journal article

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Keywords

Employee incivility Customer retaliation Psychological contract breach Moral identity Social Sciences Hospitality, Leisure, Sport & Tourism Social Sciences - Other Topics INTERPERSONAL INJUSTICE SERVICE EMPLOYEES GETTING EVEN REVENGE IMPACT WORKPLACE BEHAVIOR WORK MISTREATMENT MEDIATION

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File(s) under permanent embargo

Effect of employee incivility on customer retaliation through psychological contract breach: the moderating role of moral identity

History

Journal

Volume

Pagination

Publisher

Location

Publisher DOI

ISSN

Language

Publication classification

Usage metrics

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Keywords

Licence

Exports