Exploring Parental Experiences of Childhood Ear Health Clinics and Their Acceptability of AI-Based Diagnostic Tools: A Qualitative Study

ABSTRACTObjectiveArtificial intelligence and machine learning (AI/ML) algorithms will transform the childhood otitis media (OM) diagnostic experience. However, there is limited data on parents' current experiences within clinical settings, limited research exploring AI/ML acceptability among consumers generally, and none regarding consumer perspectives on its use for childhood OM. This study aimed to explore current parental experiences of, as well as their perspectives on the use of AI/ML in, clinical care for OM in children.DesignWe conducted and thematically analysed semi‐structured interviews with parents of children seen for OM within the ENT or audiology departments of an Australian urban teaching hospital.FindingsSeven themes were identified: (1) Meeting children's needs; (2) Challenges in accessing and waiting for audiology and ENT care; (3) Urban versus rural healthcare experience; (4) Public versus private health system; (5) Strategies for enhancing paediatric audiology services; (6) Perceived benefits of AI/ML in ear disease diagnosis; and (7) Concerns and considerations regarding AI/ML in ear health diagnosis.ConclusionsParents have concerns about the use and development of AI/ML tools, but also acknowledge the potential benefits of such tools for healthcare delivery. Currently, the understanding amongst parents of AIAI/ML/ML tools for OM diagnosis was limited, and more education on the use and development of AIAI/ML/ML for OM is warranted.Patient or Public ContributionWe did not involve patients or the public in the design of this study. However, three authors have lived experience as parents of children who have had recurrent ear infections.