Exploring the knowledge complexities of innovation intermediaries: the case of nanotechnology in the UK

Abstract: Innovation intermediaries are critical enablers of inward and outward technology and knowledge transfer processes, particularly in domains and industries that are characterised by high complexity. Nanotechnology as a radical, generic technology is one such domain, which spans a plethora of different industries. As a result, intermediary organisations are essential for the future development and commercialisation of these technologies. However, little is known with regard to the inner workings of intermediaries and the knowledge management (KM) processes and capabilities deployed to facilitate matchmaking. Using an in-depth case study, the paper explores the key knowledge related challenges the intermediary faces and the KM processes and capacities utilised to facilitate intermediation. It is found that knowledge creation and exploration, knowledge storage, and knowledge transfer capacities are key capabilities that are enabled by the intermediary's proprietary access to an extensive network database. Results of the study have implications for both managers engaged or seeking to engage with intermediaries as well as managers of intermediaries.