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Exploring tourist dining preferences based on restaurant reviews

journal contribution
posted on 2019-01-01, 00:00 authored by Quan VuQuan Vu, Gang LiGang Li, R Law, Y Zhang
Dining is an essential tourism component that attracts significant expenditure from tourists. Tourism practitioners need insights into the dining behaviors of tourists to support their strategic planning and decision making. Traditional surveys and questionnaires are time consuming and inefficient in capturing the complex dining behaviors of tourists at a large scale. Thus far, the understanding about the dining preferences and opinions of different tourist groups is limited. This article aims to fill the void by presenting a method that utilizes online restaurant reviews and text processing techniques in analyzing the dining behaviors of tourists. The effectiveness of the proposed method is demonstrated in a case study on international tourists visiting Australia using a large-scale data set of more than 40,000 restaurant reviews made by tourists on 2,265 restaurants. The proposed method can help researchers gain comprehensive insights into the dining preferences of tourists.

History

Journal

Journal of travel research

Volume

58

Pagination

149-167

Location

London, Eng.

ISSN

0047-2875

eISSN

1552-6763

Language

eng

Publication classification

C1 Refereed article in a scholarly journal

Copyright notice

2017, The Author(s)

Issue

1

Publisher

SAGE Publications