File(s) under permanent embargo
Global team members’ performance and the roles of cross-cultural training, cultural intelligence, and contact intensity: the case of global teams in IT offshoring sector
journal contribution
posted on 2018-01-01, 00:00 authored by Alfred PresbiteroAlfred Presbitero, L S ToledanoThis study investigates an unexplored form of global team prevalent in the Information Technology (IT) offshoring sector where IT service providers work alongside with client representatives in a global team context. Guided by theories of intelligence and intergroup contact, this study investigates global team members’ individual-level task performance. Specifically, this study examines the development of global team members’ cultural intelligence (CQ) following cross-cultural training. This study also determines the effects of improved CQ on individual-level task performance and examines the moderating role of contact intensity on the relationship between improved CQ and individual-level task performance. Data on the development of CQ, participation in cross-cultural training, and contact intensity were collected from 225 global team members while data on task performance were obtained from each of the global team members’ supervisors. The results of the statistical analyses reveal that: (i) CQ improved following participation in cross-cultural training sessions; (ii) improved CQ is positively and significantly related to individual-level task performance; and (iii) contact intensity moderates the relationship between improved CQ and individual-level task performance. These findings have a number of theoretical and practical implications for international organizations such as those in the IT offshoring sector.
History
Journal
International journal of human resource managementVolume
29Issue
14Pagination
2188 - 2208Publisher
Taylor & FrancisLocation
Abingdon, Eng.Publisher DOI
ISSN
0958-5192eISSN
1466-4399Language
engPublication classification
C1 Refereed article in a scholarly journal; C Journal articleCopyright notice
2017, Informa UK Limited, trading as Taylor & Francis GroupUsage metrics
Categories
No categories selectedKeywords
Global teamsindividuallevel task performancecultural intelligenceSocial SciencesManagementBusiness & Economicsinternational organizationscross-cultural trainingcontact intensityindividual-level task performanceVIRTUAL TEAMSORGANIZATIONAL CITIZENSHIPEXPATRIATE MANAGERSTRUSTLEADERSHIPCOMMUNICATIONACCULTURATIONDIMENSIONSCOMMITMENTSUCCESS
Licence
Exports
RefWorks
BibTeX
Ref. manager
Endnote
DataCite
NLM
DC