Going beyond the role: How employees' perception of corporate social responsibility fuels proactive customer service performance

Huang, M; Geng, S; Yang, W; Law, Kris; He, Y

Going beyond the role: How employees' perception of corporate social responsibility fuels proactive customer service performance

journal contribution

posted on 2023-10-26, 01:57 authored by M Huang, S Geng, W Yang, Kris LawKris Law, Y He

Going beyond the role: How employees' perception of corporate social responsibility fuels proactive customer service performance

History

Journal

Journal of Retailing and Consumer Services

Volume

76

Article number

103565

Pagination

1-11

Location

Amsterdam, The Netherlands

Publisher DOI

https://doi.org/10.1016/j.jretconser.2023.103565

ISSN

0969-6989

Language

eng

Publication classification

C1 Refereed article in a scholarly journal

Publisher

Elsevier

Publication URL

http://dx.doi.org/10.1016/j.jretconser.2023.103565

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Going beyond the role: How employees' perception of corporate social responsibility fuels proactive customer service performance

History

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