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How corporate reputation, quality, and value influence online loyalty

journal contribution

posted on 2010-01-01, 00:00 authored by A Caruana, Mike Ewing

How corporate reputation, quality, and value influence online loyalty

History

Journal

Journal of Business Research

Volume

63

Pagination

1103 - 1110

Publisher

Elsevier

Location

New York, NY

Publisher DOI

https://doi.org/10.1016/j.jbusres.2009.04.030

ISSN

0148-2963

Language

eng

Publication classification

C1.1 Refereed article in a scholarly journal

Copyright notice

2010, Elsevier

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Keywords

Online retailing Loyalty Corporate reputation Value Quality Social Sciences Business Business & Economics SERVICE QUALITY CUSTOMER SATISFACTION CONSUMER PERCEPTIONS STORE LOYALTY MODEL INTENTIONS ANTECEDENTS INFORMATION COMMERCE STRATEGY

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All Rights Reserved

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