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How do changes in human resource management practices influence employee engagement? A longitudinal study in a hotel chain in the Philippines
Drawing from social exchange theory, this study investigates how changes in human resource management practices influence and affect employee engagement in a hotel chain. Changes in human resource management practices were identified, and corresponding changes in the level of employee engagement were observed. One hundred forty-five employees from a hotel chain in the Philippines participated in a longitudinal study. Results show that improvements in human resource management practices, particularly in the areas of reward management and training and development, yielded positive and significant change in the level of employee engagement. Implications for human resource management, particularly in the hospitality and tourism context, are discussed.
History
Journal
Journal of human resources in hospitality and tourismVolume
16Issue
1Pagination
56 - 70Publisher
Taylor & FrancisLocation
Abingdon, Eng.Publisher DOI
ISSN
1533-2845eISSN
1533-2853Language
engPublication classification
C1 Refereed article in a scholarly journal; C Journal articleCopyright notice
2017, Taylor & FrancisUsage metrics
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