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Identity judgements, work engagement and organizational citizenship behavior: the mediating effects based on group engagement model
journal contribution
posted on 2017-08-01, 00:00 authored by Y Zhang, Y Guo, Alexander NewmanThe group engagement model (Tyler & Blader, 2003) suggests that organizational identification is based on both the individual's evaluation of the status of their group as perceived by outgroups (i.e., pride) and his/her view about their status within the group (i.e., respect). However, prior research has not examined the factors which influence organizational identification, and subsequently lead employees to feel engaged and exhibit positive extra-role behaviors that benefit the organization. Using time-lagged data from both service employees and their supervisors, our findings demonstrate that both pride and respect are positively related to organizational identification, and organizational identification is positively related to work engagement and organizational citizenship behavior (OCB). More importantly, organizational identification mediates the relationships between the antecedents (i.e., pride and respect) and consequences (work engagement and OCB). Overall, the study provides compelling support for the group engagement model in predicting key job attitudes and behaviors amongst service employees.
History
Journal
Tourism managementVolume
61Pagination
190 - 197Publisher
ElsevierLocation
Amsterdam, The NetherlandsPublisher DOI
ISSN
0261-5177Language
engPublication classification
C Journal article; C1 Refereed article in a scholarly journalCopyright notice
2017, ElsevierUsage metrics
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organizational identificationwork engagementorganizational citizenship behaviorgroup engagement modelScience & TechnologySocial SciencesLife Sciences & BiomedicineEnvironmental StudiesHospitality, Leisure, Sport & TourismManagementEnvironmental Sciences & EcologySocial Sciences - Other TopicsBusiness & EconomicsSOCIAL IDENTITYEMPLOYEE ENGAGEMENTPROCEDURAL JUSTICESERVICE QUALITYJOB DEMANDSPSYCHOLOGICAL CONTRACTIDENTIFICATIONRESOURCESANTECEDENTSBURNOUT
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