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Impediments to improvements in service quality in luxury hotels

Version 2 2024-09-19, 23:47
Version 1 2014-10-28, 09:12
journal contribution
posted on 2024-09-19, 23:47 authored by R Presbury, A Fitzgerald, R Chapman
Impediments to improvements in service quality in luxury hotels

History

Journal

Managing service quality

Volume

15

Pagination

357-373

Location

Bradford, England

Publisher DOI

ISSN

0960-4529

Language

eng

Notes

Reproduced with kind permission of the copyright owner.

Publication classification

C1.1 Refereed article in a scholarly journal

Copyright notice

2005, Emerald Group Publishing

Issue

4

Publisher

Emerald Group Publishing

Usage metrics

    Research Publications

    Categories

    No categories selected

    Keywords

    service qualityhotelscompetitive advantagetourismhospitality servicesAustralia159999 Commerce, Management, Tourism and Services not elsewhere classified970115 Expanding Knowledge in Commerce

    Licence

    All Rights Reserved

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