Improving service quality through classifying chatbot messages based on natural language processing: A bidirectional long short-term memory network model
journal contribution
posted on 2024-07-19, 01:38 authored by C Dewi, CSA Kristiantoro, HJ Christanto, D RiantamaImproving service quality through classifying chatbot messages based on natural language processing: A bidirectional long short-term memory network model
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Journal
International Journal of Applied Science and EngineeringVolume
21Article number
2023204Pagination
1-14Location
TaiwanOpen access
- Yes
ISSN
1727-2394eISSN
1727-7841Language
engPublication classification
C1.1 Refereed article in a scholarly journalIssue
2Publisher
Chaoyang University of TechnologyUsage metrics
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