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Influence of guanxi on hospitality career performance in China: is more necessarily better?

journal contribution
posted on 2020-10-01, 00:00 authored by Shuang Ren, Doren Chadee
Careers in hospitality are inevitably influenced by interpersonal relationships which, in China, are embodied in the unique cultural-relational phenomenon of guanxi. The study challenges the conventional wisdom that in China more guanxi is necessarily better for one's career by distinguishing between two distinct guanxi behaviors and investigating their effects on the career performance of hospitality employees. Using multi-source data from a sample (n = 351) of hospitality employees, the results show that behaviors for developing guanxi contribute positively to hospitality career performance up to an inflexion point, after which they turn negative. Behaviors for maintaining guanxi provide additional resources that can attenuate the negative influence of excessive guanxi development on career performance. The implications of the findings that more guanxi is not necessarily better for the career performance of hospitality employees are fully discussed, along with suggestions for future research and practice.

History

Journal

International Journal of Hospitality Management

Volume

91

Article number

102420

Pagination

1 - 10

Publisher

Elsevier

Location

Amsterdam, The Netherlands

ISSN

0278-4319

Language

eng

Publication classification

C Journal article; C1 Refereed article in a scholarly journal