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Innovation in logistic services and the new business model : a conceptual framework

journal contribution
posted on 2002-01-01, 00:00 authored by Ross Chapman, C Soosay, J Kandampully
Service industries hold an increasingly dynamic and pivotal role in today’s knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the entire logistical needs of customers. Quantum advances in science, technology, and communication in the new millennium have compelled firms to consider the potential of the so-called new “resources” (technology, knowledge and relationship networks) that are essential if firms are to operate effectively within the emerging business model, and to utilise the opportunities to innovate and gain market leadership. Through an extensive literature review, this paper examines the factors that nurture innovation in logistics services, identifies the contributions of the new “resources” and, using industry examples, examines the application of these resources to logistics firms as they assume an extended role within the new business model

History

Journal

Managing service quality

Volume

12

Issue

6

Pagination

358 - 371

Publisher

Emerald Group Publishing

Location

Bradford, England

ISSN

0960-4529

Language

eng

Notes

Note: This paper has also been re-published (under the same title) as follows on the request of the Editor of this Journal - International Journal of Physical Distribution & Logistics Management, (2003) Vol. 33, No. 7, pp 630-650.Reproduced with kind permission of the copyright owner.

Publication classification

C1.1 Refereed article in a scholarly journal

Copyright notice

2002, MCB UP

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