It’s not all about language ability: motivational cultural intelligence matters in call center performance
It’s not all about language ability: motivational cultural intelligence matters in call center performance
History
Journal
International Journal of Human Resource ManagementVolume
28Pagination
1547-1562Location
Abingdon, Eng.ISSN
0958-5192eISSN
1466-4399Language
EnglishPublication classification
C Journal article, C1 Refereed article in a scholarly journalCopyright notice
2016, Taylor & FrancisIssue
11Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDUsage metrics
Categories
Keywords
Social SciencesManagementBusiness & EconomicsLanguage abilitymotivational cultural intelligencetask performancecall centersSOCIAL COGNITIVE THEORYKNOWLEDGE TRANSFERSOCIALIZATION150308 International Business970115 Expanding Knowledge in CommerceDepartment of Management3507 Strategy, management and organisational behaviour3505 Human resources and industrial relations
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