Justice-based service recovery in a service guarantee context
journal contribution
posted on 2007-01-01, 00:00 authored by Lisa McQuilken, David BednallJustice-based service recovery in a service guarantee context
History
Journal
Journal of the international society of business disciplinesVolume
3Issue
1Pagination
76 - 89Publisher
International Society of Business DisciplinesLocation
Maryville, MOISSN
1930-496XLanguage
engPublication classification
C1 Refereed article in a scholarly journalUsage metrics
Categories
No categories selectedKeywords
Licence
Exports
RefWorks
BibTeX
Ref. manager
Endnote
DataCite
NLM
DC