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Justice-based service recovery in a service guarantee context

journal contribution
posted on 2007-01-01, 00:00 authored by Lisa McQuilken, David BednallDavid Bednall
Justice-based service recovery in a service guarantee context

History

Journal

Journal of the international society of business disciplines

Volume

3

Issue

1

Pagination

76 - 89

Publisher

International Society of Business Disciplines

Location

Maryville, MO

ISSN

1930-496X

Language

eng

Publication classification

C1 Refereed article in a scholarly journal

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