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Key roles in intranet implementation : the conquest and the aftermath
Intranet technology has been rapidly adopted by many organizations. From being a largely unknown technology prior to the mid-1990s, numerous organizations today have implemented or are currently implementing intranets. The intranet implementation processes of three large organizations in two countries were studied over a period of 5 years. In particular, the paper investigates the role players who spearheaded the intranet implementations in these organizations. Five interrelated roles during the intranet implementation process are identified: the technology champion, organizational sponsor, intranet coordinator, intranet developer and content provider. In the light of the nature of intranet technology, each respective role is analysed in terms of its significance, key challenges and interrelationships during the implementation process. The paper further examines the dynamics of these roles in the aftermath of implementation as the technology becomes embedded in routine organizational activity.
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Journal of information technologyVolume
18Issue
2Pagination
103 - 119Publisher
Palgrave MacmillanLocation
London, EnglandPublisher DOI
ISSN
0268-3962eISSN
1466-4437Language
engPublication classification
C1.1 Refereed article in a scholarly journalCopyright notice
2003, The Association for Information Technology TrustUsage metrics
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