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Knowledge transfer and organizational memory: an events perspective

Version 2 2024-06-13, 11:23
Version 1 2018-01-30, 16:01
journal contribution
posted on 2024-06-13, 11:23 authored by B Muskat, M Deery
Although there is substantial research on various elements of knowledge management in organizations, there is a gap in our understanding of how event organizations transfer knowledge. We address this gap using qualitative interview data and show in our results that knowledge transfer processes can be categorized into three distinct phases: 1) preevent, 2) event operations, and 3) postevent. Event managers and staff mostly transfer explicit knowledge preevent; yet, tacit knowledge is transferred during the event operations. However, tacit knowledge is rarely converted into explicit knowledge in the postevent phase, and organizational memory is largely underutilized. Practical implications are deduced, suggesting for event organizations to adopt a more strategic approach to knowledge transfer. We suggest that event management then operates more effectively in this fast-paced and knowledge-intensive business environment, and better integrates heterogeneous event staff, including both paid employees and event volunteers.

History

Journal

Event management

Volume

21

Pagination

431-447

Location

Elmsford, N.Y.

ISSN

1525-9951

Language

eng

Publication classification

C1.1 Refereed article in a scholarly journal, C Journal article

Copyright notice

2017, Cognizant, LLC.

Issue

4

Publisher

Cognizant Communication Corporation