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Managing people with mental health presentations in emergency departments—a service exploration of the issues surrounding responsiveness from a mental health care consumer and carer perspective

journal contribution
posted on 2012-08-01, 00:00 authored by J Morphet, K Innes, I Munro, A O'Brien, Cadeyrn GaskinCadeyrn Gaskin, F Reed, T Kudinoff
Mainstreaming of mental health services (MHS) within the Australian medical system has generated a fundamental transformation in the way consumers and carers access emergency MHS. People present to the Emergency Department (ED) with many health issues which can often include the management of their mental illness, physical co morbidity, or substance use. This paper discusses the issues surrounding access to EDs for clients, families and staff in the context of presentations for mental health problems at a southern metropolitan hospital in Victoria. The pilot project utilised focus groups with mental health care consumers and carers to collaboratively focus on and document the mental health client's 'journey of care' in the ED. There is evidence to suggest from this project that the ED mental health client journey needs continuous improvement and evaluation.

History

Journal

Australasian emergency nursing journal

Volume

15

Pagination

148-155

Location

London, Eng.

ISSN

1574-6267

Language

eng

Publication classification

C Journal article, C1.1 Refereed article in a scholarly journal

Copyright notice

2012, College of Emergency Nursing Australasia

Issue

3

Publisher

Elsevier