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Managing the crises in intranet implementation : a stage model

journal contribution
posted on 2000-04-01, 00:00 authored by J Damsgaard, Rens ScheepersRens Scheepers
In the seventies, Nolan was the first to address the need for a descriptive stage theory concerning the planning, organizing and controlling activities associated with managing the organizational computer resource. The arrival of newer technologies, such as those based on the Internet, calls for fresh approaches in terms of their implementation and management. Intranet technology, which is based on Internet technology, differs from other types of IT in terms of its characteristics, use and implementation. We propose a four-stage model for intranet implementation and management. Each stage is portrayed by seven general characteristics. We propose that, in order to ensure intranet institutionalization, three existential crises must be overcome. First, if a sponsor does not nurture the intranet, it cannot evolve beyond its experimental beginnings. Second, if a critical mass of both users and content cannot be reached simultaneously, the intranet will not progress. Finally, if the intranet remains uncontrolled, it will be perceived to be useless, and therefore users will abandon it.

History

Journal

Information systems journal

Volume

10

Issue

2

Pagination

131 - 149

Publisher

Wiley - Blackwell Publishing

Location

Garsington, United Kingdom

ISSN

1350-1917

eISSN

1365-2575

Language

eng

Publication classification

C1.1 Refereed article in a scholarly journal

Copyright notice

2000, Blackwell Science