Patient safety incident reporting software: A cross-sectional survey of nurses and other users' perspectives

AbstractAimTo investigate nurses' and other users' perceptions and knowledge regarding patient safety incident reporting software and incident reporting.DesignA cross‐sectional online survey.MethodsThe survey, ‘The Users' Perceptions of Patient Safety Incident Reporting Software’, was developed and used for data collection January–February 2024. We aimed to invite all potential users of reporting software in two wellbeing service counties in Finland to participate in the survey. Potential users (reporters/handlers/others) were nurses, other health professionals and employees. Satisfaction was classified as dissatisfied, neutral, or satisfied. The association between overall satisfaction and demographics was tested using cross‐tabulation and a Chi‐square test.ResultsThe completion rate was 54% (n = 755). Some respondents (n = 25) had never used reporting software, most often due to no perceived need to report, although their average work experience was 15 years. Of other respondents (n = 730), mostly nurses (n = 432), under half agreed that the software was quick to use and easy to navigate. The biggest dissatisfaction was with the report processing features. Over a fifth did not trust that reporting was anonymous. Training and frequency of using the software were associated with overall satisfaction.ConclusionReporting software has not reached its full potential and needs development. Report handling is essential for shared learning; however, the processing features require the most improvements. Users' perceptions must be considered when developing reporting software and processes.ImpactIncident reporting software usability is central to reporting, but nurses' and other users' perceptions of software are poorly understood. This survey shows weaknesses in reporting software and emphasizes the importance of training. The survey can contribute to paying more attention to organizing training, getting users to participate in software development, and deepening knowledge of issues in reporting software. Making the needed improvements could improve patient safety.Reporting MethodThe STROBE Checklist (Supplement‐S1).Patient or Public ContributionNo Patient or Public Contribution.