campbell-performanceindicators-2012.pdf (1002.53 kB)
Performance indicators and the deeper foundations of performance
journal contributionposted on 2012-06-01, 00:00 authored by James Campbell, Y Hwa
Critics of Key Performance Indicators (KPIs) argue that KPIs culture rewards the immediate production of tangible outcomes sometimes at the expense of social engagement and cooperative behaviour. The need to gain immediate outcomes in the current KPIs performance culture focuses many individuals onto forms of productivity that gain high KPIs but at what cost? What effect does this single minded focus have on developing organisational loyalties and commitments? Some scholars have suggested that a singular focus on performance indicator success may crowd out other positive social capital in institutions.