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Prediction intention to quit in the call centre industry: does the retail model fit?
Version 2 2024-09-19, 23:37
Version 1 2014-10-27, 16:33
journal contribution
posted on 2024-09-19, 23:37 authored by Z Siong, David MellorDavid Mellor, K Moore, L FirthPrediction intention to quit in the call centre industry: does the retail model fit?
History
Journal
Journal of managerial psychologyVolume
21Pagination
231-243Location
Bingley, EnglandPublisher DOI
ISSN
0268-3946eISSN
1758-7778Language
engNotes
Reproduced with the kind permission of the copyright owner.Publication classification
C1 Refereed article in a scholarly journal, C Journal articleCopyright notice
2006, Emerald Publishing GroupIssue
3Publisher
Emerald Publishing GroupUsage metrics
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