Proposed multi-dimensional approach to evaluating service recovery

Polonsky, Michael; Bhandari, M; Tsarenko, Y

Proposed multi-dimensional approach to evaluating service recovery

journal contribution

posted on 2007-01-01, 00:00 authored by Michael PolonskyMichael Polonsky, M Bhandari, Y Tsarenko

Proposed multi-dimensional approach to evaluating service recovery

History

Location

Bingley, England

Language

eng

Notes

Reproduced with the kind permission of the copyright owner.

Publication classification

C1.1 Refereed article in a scholarly journal

Copyright notice

2007, Emerald

Journal

Journal of services marketing

Volume

21

Pagination

174-185

ISSN

0887-6045

Issue

3

Publisher

Emerald Group Publishing

Publication URL

http://www.emeraldinsight.com/10.1108/08876040710746534

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Keywords

150501 Consumer-Oriented Product or Service Development 970115 Expanding Knowledge in Commerce

Proposed multi-dimensional approach to evaluating service recovery

History

Location

Language

Notes

Publication classification

Copyright notice

Journal

Volume

Pagination

ISSN

Issue

Publisher

Publication URL

Usage metrics

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Keywords

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