Deakin University
Browse
yetton-raiseyourglasses-2004.pdf (445.49 kB)

Raise your glasses - The water's magic! Strategic IT at SA Water: A case study in alignment, outsourcing and governance

Download (445.49 kB)
journal contribution
posted on 2004-01-01, 00:00 authored by A Thorogood, Philip YettonPhilip Yetton, A Vlasic, J Spiller
The South Australian Water case study illustrates the management challenges in aligning Information Technology with business objectives in a publicly owned corporation. To achieve the alignment, the new CIO begins by refreshing the IT infrastructure to support the required business applications. When the Government establishes 'Improved water quality' as a major corporate goal, the CIO seeks to add value to the business by developing a quality reporting system that leverages the existing technology. At the same time, he demonstrates to the corporation the IT function's capability to deliver business value through the management of multiple outsourcing vendors.

History

Journal

Journal of Information Technology

Volume

19

Issue

2

Pagination

130 - 139

Publisher

Sage

Location

London, Eng.

ISSN

0268-3962

Language

eng

Publication classification

C1.1 Refereed article in a scholarly journal

Usage metrics

    Research Publications

    Categories

    No categories selected

    Exports

    RefWorks
    BibTeX
    Ref. manager
    Endnote
    DataCite
    NLM
    DC