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Social intelligence and top management team: an exploratory study of external knowledge acquisition for strategic change in global IT service providers in India

journal contribution
posted on 2012-01-01, 00:00 authored by E Kong, Doren Chadee, R Raman
This paper focuses on the processes by which firms, particularly knowledge intensive firms, can augment their overall knowledge stock by tapping into external sources of knowledge. It is argued that Top Management Teams' (TMTs') social intelligence is a critical learning capability in acquiring external knowledge that leads to strategic change. Social intelligence involves social awareness, social understanding and social skills. The study draws from the experience of 11 of the largest Information Technology Service Providers (ITSPs) in India and based on in-depth interviews. The findings show that TMTs' learning capability in the context of social intelligence to interact with external stakeholders is important to ITSPs in facilitating external knowledge acquisition and allowing new knowledge emerge within and across networks. The findings provide significant insights into ITSPs emerging in other developing countries such as in China. Research limitation and future research direction are also provided.

History

Journal

International journal of learning and change

Volume

6

Issue

1/2

Pagination

1 - 17

Publisher

Inderscience Publishers

Location

Geneva, Switzerland

ISSN

1740-2875

eISSN

1740-2883

Language

eng

Publication classification

C1 Refereed article in a scholarly journal

Copyright notice

2012, Inderscience Publishers

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