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Staff perceptions of organisational performance measurement implementation in a health charity
journal contributionposted on 2023-02-09, 23:40 authored by Richard William Colbran, Robyn Ramsden, Genevieve PepinGenevieve Pepin, John ToumbourouJohn Toumbourou, Karen StagnittiKaren Stagnitti
The non-acute health charity sector forms part of the global health services industry. Organisational Performance Measurement (OPM) is fundamental for modern business to achieve sustained excellence yet is under-utilised by non-acute health charities. The Non-Acute Health Charity Performance Implementation Framework (NCPI Framework) was developed to support non-acute health charities undertaking OPM. A non-acute health charity case study undertook a 12-month OPM implementation process using the NCPI Framework. This study had three aims. Firstly, to understand the perceptions of staff employed by the case study organisation regarding their experience of the 12-month NCPI Framework implementation process, secondly to identify whether an interrelationship existed between the NCPI Framework’s implementation elements and the staff’s perspectives, and thirdly, identify areas of strength and improvement which could enhance the NCPI Framework’s effectiveness. Data were collected post implementation and analysed thematically from open-ended question responses from an anonymous survey and semi-structured interviews. Participants supported the introduction of OPM and valued the NCPI Framework’s structured implementation guidelines. Six interrelated themes were identified: clarity, adaptability, alignment, transparent communication, capability and accountability. Participants suggested adaptations to enhance the NCPI Framework’s impact. A culture aligned with organisational learning was identified as potentially having a positive impact on the NCPI Framework’s implementation. The NCPI Framework may also have relevance and application to the non-profit industry beyond non-acute health care and for use in program development and service quality initiatives.
JournalHEALTH SERVICES MANAGEMENT RESEARCH
Publication classificationC1 Refereed article in a scholarly journal
PublisherSAGE PUBLICATIONS LTD
CharityHealth Care Sciences & ServicesHealth Policy & ServicesLife Sciences & Biomedicineorganisational performanceperformance measurementqualitative researchScience & Technology8.1 Organisation and delivery of services8 Health and social care services researchGeneric health relevance3 Good Health and Well BeingPublic Health and Health Services not elsewhere classifiedPolicy and Administration not elsewhere classified