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Strategies and symbolism in the adoption of organizational social networking systems
journal contribution
posted on 2022-10-24, 03:48 authored by M Karoui, A Dudezert, Dorothy LeidnerDorothy LeidnerAbstract Because of the important role being played by social networks, many organizations are turning to the use of social network systems to help manage these social networks and the accompanying social capital. When a social networking system is implemented in an organization, it may serve as a signal to organizational actors that social capital, heretofore largely ignored and invisible, will hereafter represent an important resource for the organization. As a result, individuals may consciously manipulate the system to either increase their own social capital or decrease the value of others' social capital. In a case study of two organizations in the process of adopting an SAP-based social networking system, our research examines how groups of actors develop strategies to control the social networking system as well as the symbolic capital that emerges during the adoption of the system.
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Journal
Journal of Strategic Information SystemsVolume
24Pagination
15 - 32Publisher DOI
ISSN
0963-8687Usage metrics
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Keywords
Science & TechnologySocial SciencesTechnologyComputer Science, Information SystemsInformation Science & Library ScienceManagementComputer ScienceBusiness & EconomicsSocial network analysis systemsSocial capitalSymbolic capitalAdoption strategiesCase studyINFORMATION-TECHNOLOGYIMPLEMENTATIONKNOWLEDGECREATIONPERFORMANCEACCEPTANCERESPONSESBOUNDARYPOLITICSIMPACTInformation SystemsArtificial Intelligence and Image Processing
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