Supporting knowledge transfer in web-based managed IT support

Cooper, V; Lichtenstein, S

Supporting knowledge transfer in web-based managed IT support

journal contribution

posted on 2024-09-19, 23:48 authored by V Cooper, S Lichtenstein

Supporting knowledge transfer in web-based managed IT support

History

Journal

Journal of Systems and Information Technology

Volume

12

Pagination

140-160

Location

Bingley, England

ISSN

1328-7265

eISSN

1758-8847

Language

eng

Notes

Reproduced with the kind permission of the copyright owner.

Publication classification

C1 Refereed article in a scholarly journal

Copyright notice

2010, Emerald Group Publishing Limited

Issue

2

Publisher

Emerald Group Publishing

Usage metrics

Keywords

Knowledge transfer Worldwide web Self-service Customer relations Communication technologies After sales service 080609 Information Systems Management 890399 Information Services not elsewhere classified

Supporting knowledge transfer in web-based managed IT support

History

Journal

Volume

Pagination

Location

ISSN

eISSN

Language

Notes

Publication classification

Copyright notice

Issue

Publisher

Usage metrics

Categories

Keywords

Licence

Exports