sheen-thenational-2014.pdf (1.15 MB)
The National Safety and Quality Health Service Standards requirements for orientation and induction within Australian healthcare: a review of the literature
Introduction: A workplace orientation program is a core requirement of the National Safety and Quality Health Service (NSQHS) Standards in Australia. This is particularly important within healthcare as patient safety and the patient experience are at risk if the healthcare workforce is not supported with an effective orientation and induction program. Aim: This study aimed to review the literature and map the requirements of the NSQHS Standards in relation to orientation and induction. Method: This study utilised online databases to search for literature pertaining to orientation and induction within healthcare. Inclusion criteria included relevance to research questions, and originating in a country with a comparative health system to Australia. Results: The search identified a total of 202 articles of potential relevance with 42 articles meeting the inclusion criteria. Articles were ranked according to hierarchy of evidence criteria for both qualitative and quantitative studies. The importance of using orientation to detail safety and quality roles, the organisations' risk management system, governance structure, operational processes and procedures was highlighted. Patient-centred care, antimicrobial stewardship, clinical handover and mechanisms for escalation of care and emergency assistance should also be covered within the orientation process. Conclusion: There is a dearth of studies in relation to orientation and induction in the healthcare literature. Orientation content is now clearly prescribed, what is lacking within healthcare is a standardised framework. Concept mapping, educational theory and adult learning methods have been shown to enhance workforce problem solving and engagement with orientation, however further research is needed to enhance practice
History
Journal
Asia Pacific journal of health managementVolume
9Issue
3Pagination
31 - 37Publisher
Australian College of Health Service ExecutivesLocation
North Ryde, N.S.W.ISSN
1833-3818Language
engPublication classification
C Journal article; C1 Refereed article in a scholarly journalCopyright notice
2014, Australian College of Health Service ExecutivesUsage metrics
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