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The Strategic outsourcing Decision of IT and eCommerce: The Case of Small Businesses in New Zealand

journal contribution
posted on 2003-01-01, 00:00 authored by N Al-Qirim
In New Zealand, small to medium-sized enterprises (SMEs) play a very important role in the economy by their contribution to both employment and gross domestic product. Addressing issues pertinent to SMEs is of paramount importance in driving this sector forward. Information Technology (IT) emerges as one main enabler for SMEs in automating their operations, seeking new opportunities and enhancing their strategic business positioning in local and international markets. However, the inability of SMEs to handle the dynamic nature of IT due to problems inherent in their size, structure and resources, makes it difficult for them to take appropriate decisions to benefit from the IT technologies. The advent of eCommerce (EC) has only compounded this problem. One way out of this complex situation is to outsource the IT and EC technology requirements by the SMEs. This study endeavours to identify the pattern of IT and EC outsourcing issues of SMEs within New Zealand. This research attempts to identify the main driver for IT/EC outsourcing in SMEs as well as to explore the problems of IT outsourcing and makes suggestions for further research in this crucial sector.

History

Journal

Journal of information technology case and application research

Volume

5

Issue

3

Pagination

32 - 56

Publisher

Ivy League Publishing

Location

Marietta, Ga.

ISSN

1522-8053

Language

eng

Publication classification

C1 Refereed article in a scholarly journal

Copyright notice

2003, Ivy League Publishing