The customer is often wrong: Investigating the influence of customer failures and apologies on frontline service employee well-being
Version 2 2024-06-02, 15:00
Version 1 2024-04-19, 02:38
journal contribution
posted on 2024-06-02, 15:00 authored by Nichola RobertsonNichola Robertson, Jeffrey RotmanJeffrey Rotman, L McQuilken, Allison RingerAllison RingerThe customer is often wrong: Investigating the influence of customer failures and apologies on frontline service employee well-being
History
Journal
Psychology and MarketingVolume
40Pagination
825-844Location
London, Eng.ISSN
0742-6046eISSN
1520-6793Language
engPublication classification
C1 Refereed article in a scholarly journalIssue
4Publisher
WileyPublication URL
Usage metrics
Categories
No categories selectedKeywords
Licence
Exports
RefWorks
BibTeX
Ref. manager
Endnote
DataCite
NLM
DC