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The impact of interpersonal environment on burnout and organizational commitment
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journal contribution
posted on 1988-01-01, 00:00 authored by Michael Leiter, C MaslachOrganizational commitment and burnout were related to interpersonal relationships of nurses in a small general hospital. Regular communication contacts among personnel were differentiated as supervisor or coworker contact, and these categories were further differentiated into pleasant and unpleasant contacts. The results were consistent with a view of burnout in which emotional exhaustion leads to greater depersonalization which subsequently leads to diminished personal accomplishment. Interpersonal contact with personnel in the organization was related to the development of burnout at each stage. Patterns of pleasant and unpleasant contacts with supervisors and coworkers were related to the three aspects of burnout in a distinct manner. High burnout was related to diminished organizational commitment, which was also related to aspects of the interpersonal environment of the organization. The results are discussed in the context of a comprehensive approach to psychological adjustment to a worksetting. Copyright © 1988 John Wiley & Sons, Ltd.
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Journal
Journal of Organizational BehaviorVolume
9Issue
4Pagination
297 - 308Publisher DOI
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0894-3796eISSN
1099-1379Publication classification
CN.1 Other journal articleUsage metrics
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