File(s) under permanent embargo
The impact of the Internet on the distribution value chain: the case of the South African tourism industry
journal contribution
posted on 2001-01-01, 00:00 authored by C Wynne, P Berthon, L Pitt, Mike Ewing, J NapoliThe Internet is an important new channel for commerce in a wide range of industries. While the opportunities afforded by this phenomenon seem readily apparent, there is still much debate and speculation on exactly how the use of the Internet and in particular the World Wide Web will affect established industries. In this article we analyse the value chain of the tourism industry, using as a case study the tourism industry in South Africa. Specifically, we examine the roles played by intermediaries in the distribution chain and explore the threats and opportunities that the emergence of the Internet, and other associated trends, present for the industry. Based on this, a profile is made for successful new intermediaries and, finally, we assess the implications of this profile on the control of the electronic channel.
History
Journal
International marketing reviewVolume
18Issue
4Pagination
420 - 431Publisher
Emerald Group PublishingLocation
Bingley, Eng.Publisher DOI
ISSN
0265-1335Language
engPublication classification
C1.1 Refereed article in a scholarly journalCopyright notice
2001, MCB University PressUsage metrics
Categories
No categories selectedKeywords
Licence
Exports
RefWorks
BibTeX
Ref. manager
Endnote
DataCite
NLM
DC