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The relationship between individual dimensions of service quality and service loyalty within the Australian banking industry: an empirical investigation of retirees and university students

journal contribution
posted on 2003-01-01, 00:00 authored by Lisa McQuilken, M Pont
The relationship between individual dimensions of service quality and service loyalty within the Australian banking industry: an empirical investigation of retirees and university students

History

Journal

The journal of current research in global business

Volume

5

Issue

7

Season

Winter

Pagination

71 - 83

Publisher

Delaware State University

Location

Delaware, Ill.

ISSN

1050-6292

Language

eng

Publication classification

C1 Refereed article in a scholarly journal

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