The relationship between individual dimensions of service quality and service loyalty within the Australian banking industry: an empirical investigation of retirees and university students
journal contribution
posted on 2003-01-01, 00:00authored byLisa McQuilken, M Pont
The relationship between individual dimensions of service quality and service loyalty within the Australian banking industry: an empirical investigation of retirees and university students
History
Journal
The journal of current research in global business