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The transformation of workplace culture

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journal contribution
posted on 2024-06-16, 13:37 authored by S Jaynes
A theoretical perspective is developed for the critical examination of organisation culture. A structurationist approach is taken to link interpretive and radical structuralist paradigms in this examination. The perspective is applied to investigate a change program in the New Zealand division of a multi-national Bank. The focus is on the use of culture by management to control and change employee performance, in particular to shift the branch culture from a credit and process orientation toward a sales and customer focus. Findings of research conducted at the senior management and branch workplace levels are reported. The goal of the paper is to encourage critical reflection on the beliefs, values, and understandings of organisational life that are sometimes represented as universal, but which advance particular interests. The study’s findings illustrate a range of techniques used by management to transform a workplace culture, and the various reactions of employees to these efforts, manifest in forms of acceptance, appropriation, and resistance.

History

Journal

International employment relations review

Volume

7

Pagination

47-61

Location

Kingswood, N.S.W.

Open access

  • Yes

ISSN

1324-1125

Language

eng

Publication classification

C1 Refereed article in a scholarly journal

Copyright notice

2001, International Employment Relations Association

Issue

1

Publisher

International Employment Relations Association

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