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Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews
Version 2 2024-06-05, 04:53
Version 1 2021-08-06, 08:08
journal contribution
posted on 2024-06-05, 04:53 authored by JM Luo, Quan VuQuan Vu, Gang LiGang Li, R LawUnderstanding service attributes of robot hotels: A sentiment analysis of customer online reviews
History
Journal
International Journal of Hospitality ManagementVolume
98Article number
ARTN 103032Pagination
1 - 10Location
Amsterdam, The NetherlandsPublisher DOI
ISSN
0278-4319eISSN
1873-4693Language
EnglishPublication classification
C1 Refereed article in a scholarly journalPublisher
ELSEVIER SCI LTDUsage metrics
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Keywords
Social SciencesHospitality, Leisure, Sport & TourismSocial Sciences - Other TopicsRobot hotelRobotic serviceArtificial intelligenceSentiment analysisTripAdvisorMulti-criteria decision makingBIG DATAPREFERENCESTECHNOLOGYMODELANTHROPOMORPHISMEXPERIENCERATINGSTOURISMQUALITYSEARCH3504 Commercial services3508 Tourism
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