User Involvement in Software Development: The Good, the Bad, and the Ugly
Version 2 2024-06-13, 13:25
Version 1 2019-11-21, 14:23
journal contribution
posted on 2024-06-13, 13:25 authored by M Bano, D Zowghi, F Da Rimini© 2018 IEEE. Merely involving the users in software development won't guarantee system success. User involvement is a complex, multifaceted phenomenon with a good side, a bad side, and an ugly side. A better, deeper understanding of those sides can help project managers develop responsive strategies for increasing user involvement's effectiveness.
