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We promise! Customer charters expand guarantees

Version 2 2024-09-20, 00:01
Version 1 2014-10-28, 10:33
journal contribution
posted on 2024-09-20, 00:01 authored by R McColl
We promise! Customer charters expand guarantees

History

Journal

Journal of business strategy

Volume

34

Pagination

11-18

Location

Bingley, England

Publisher DOI

ISSN

0275-6668

eISSN

2052-1197

Language

eng

Publication classification

C1.1 Refereed article in a scholarly journal

Copyright notice

2013, Emerald Group Publishing

Issue

6

Publisher

Emerald

Usage metrics

    Research Publications

    Categories

    No categories selected

    Keywords

    customer charterscustomer satisfactionqualitative researchservice guaranteesservice qualityservices marketing159999 Commerce, Management, Tourism and Services not elsewhere classified970115 Expanding Knowledge in Commerce

    Licence

    All Rights Reserved

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