What do we know about why internet users complain? An exploratory study

journal contribution

posted on 2003-12-01, 00:00 authored by Michael Volkov

What do we know about why internet users complain? An exploratory study

History

Journal

Journal of e-business

Volume

3

Pagination

1 - 12

Location

Indiana, PA

Open access

Yes

ISSN

1542-0876

Language

eng

Notes

Reproduced with the kind permission of the copyright owner.

Publication classification

C1.1 Refereed article in a scholarly journal

Copyright notice

2003, International Academy of E-Business

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Categories

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Keywords

consumer complaints internet exploratory consumer profile

Licence

All Rights Reserved

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