What do we know about why internet users complain? An exploratory study

Volkov, Michael

volkov-whatdoweknow-2003.pdf (361.75 kB)

What do we know about why internet users complain? An exploratory study

journal contribution

posted on 2003-12-01, 00:00 authored by Michael Volkov

What do we know about why internet users complain? An exploratory study

History

Journal

Journal of e-business

Volume

3

Issue

2

Pagination

1 - 12

Publisher

International Academy of E-Business

Location

Indiana, PA

ISSN

1542-0876

Language

eng

Notes

Reproduced with the kind permission of the copyright owner.

Publication classification

C1.1 Refereed article in a scholarly journal

Copyright notice

2003, International Academy of E-Business

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Keywords

consumer complaints internet exploratory consumer profile

What do we know about why internet users complain? An exploratory study

History

Journal

Volume

Issue

Pagination

Publisher

Location

ISSN

Language

Notes

Publication classification

Copyright notice

Usage metrics

Categories

Keywords

Licence

Exports