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Digital service delivery applications in corrections: A scoping review

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posted on 2023-09-26, 01:12 authored by Stuart Ross, Mark WoodMark Wood, Ron Baird, Kajsa Lundberg
Digital service delivery applications in corrections: A scoping review

History

Volume

CRG 08/20-21

Pagination

1-64

ISBN-13

9781922877109

Language

English

Research statement

Background Digital service delivery technologies have an increasing presence in correctional systems around the world. In the last decade, a variety of mobile or web-based digital platforms have been developed or adapted to support correctional service delivery activities like order management; compliance monitoring; offender treatment, education, rehabilitation or release transition programs; prison visits; and staff training. The COVID-19 pandemic added dramatic impetus to this shift to digital service delivery. In a matter of weeks in March 2020, prisons and community corrections services suspended many of their standard operating arrangements and put into place new Contribution The current study employed a scoping review method to identify and analyse 171 publications that examined digital service delivery applications used by corrections and community corrections agencies. Sampled publications were analysed, both to generate a typology of correctional digital service delivery applications and to assess the nature and extent of the research evidence about the use and effectiveness of these technologies. Our results also detail the strategies prisons and community corrections used during the COVID-19 pandemic to develop new service delivery models or adapt existing ones, using a variety of digital platforms. This research revealed s Significance Publications arising from Criminology Research Grant projects are subject to peer review, and Australian Institute of Criminology Criminology Research Grants are highly competitive and have a high standing within the Australian criminology community.

Publication classification

A6 Research report/technical paper

Publisher

Australian Institute of Criminology

Place of publication

Canberra, A.C.T.

Series

Criminology Research Grant

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    All Rights Reserved

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