Deakin University

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Examining the impact of e-mental health in problem gambling

posted on 2017-01-01, 00:00 authored by S Rodda, D Lubman, Nicki DowlingNicki Dowling
Examining the impact of e-mental health in problem gambling






Research statement

In Australia, the most frequent types of e-therapy accessed by gamblers is chat and email counselling provided by Gambling Help Online. The service also provides brief self-help modules and community peer support forums. These low-intensity and self-help options have been available for more than 5 years however are yet to be evaluated long-term. The current study aimed to describe the experience of gamblers accessing e-mental health. Both qualitative and quantitative analyses were applied to determine the demographic and treatment readiness of gamblers accessing two low intensity (i.e., chat and email) and three self-directed options (i.e., forums, website, self-help). The study also sought to describe the characteristics and experiences in terms of service usage and evaluate the impact of a text messaging program delivered over a 12-week period. To determine the impact of e-mental health, gamblers were followed up over a 4 and 12 week period. Participants included 277 gamblers from Gambling Help Online. Results included that participants accessed an average of 2.5 services at Gambling Help Online. 94% of participants had engaged with a service in the past, low-intensity interventions were accessed by 61%. At 12 weeks following e-mental health contact, 93.5% had sought help. This is the first study to describe the characteristics of gamblers using e-mental health and self-help on the Gambling Help Online website and include long-term follow-up. These findings are important as across the sample there was a large decrease in gambling severity, frequency and money spent regardless of the form of help sought.

Publication classification

A6 Research report/technical paper


The Victorian Responsible Gambling Foundation

Place of publication

Melbourne, Vic.

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