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Making call centres strategic : Findings from the call/(contact) centre management research project
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posted on 2004-01-01, 00:00 authored by John RodwellMaking call centres strategic : Findings from the call/(contact) centre management research project
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Call/(Contact) Centre Management Research ProjectISBN-10
1741380499Language
engPublication classification
A6.1 Research report/technical paperUsage metrics
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