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Factors influencing acceptance, use, continued use of electronic services system
thesisposted on 2005-01-01, 00:00 authored by Kamaljeet. Sandhu
This study found that user experience and perceived ease of use are the most important factors in considering the user acceptance of e-Services and that there is no significant relationship between user acceptance and continued use of e-Services. The Electronic Services Acceptance Model (E-SAM) explains user adoption of e-Services.