From quality assurance to process improvement : an action research project
thesis
posted on 1996-01-01, 00:00authored byChristine Helen. Coombs
This action research project was undertaken at the Casino & District Memorial Hospital in northern N.S.W. during 1995 & 1996. The purpose was to utilise the Action Research frameork to enable the participants to improve their problem solving skills in relation to quality improvement strategies within the Nursing Division.