In-depth case study of Australian seating service experience: stakeholders' perspectives

The in-depth case study explores the Australian seating service experience from four stakeholders’ perspectives. To capture essential case study data, a qualitative approach collected the seating service experiences of eleven consumers, five care providers, 28 prescribing clinicians and 16 vendors. Sixty participants shared their experiences via an in-depth interview process of procuring specialised wheelchair-seating technology within the Australian seating service sector. The in-depth interviews were recorded, transcribed, and member-checked. The interview data builds on scant evidence of the seating service as experienced in Australia.