Resistance: a medium for the successful implementation of technological innovation

Waddell, Dianne 2004, Resistance: a medium for the successful implementation of technological innovation. In Singh, Mohini and Waddell, Dianne (ed), E-Business innovation and change management, Idea Group Inc., Hershey, Pa., pp.70-83.

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Title Resistance: a medium for the successful implementation of technological innovation
Author(s) Waddell, Dianne
Title of book E-Business innovation and change management
Editor(s) Singh, Mohini
Waddell, Dianne
Publication date 2004
Chapter number 5
Total chapters 15
Start page 70
End page 83
Total pages 14
Publisher Idea Group Inc.
Place of Publication Hershey, Pa.
Summary Resistance to change has long been recognised as a critically important factor that can influence the success or otherwise of implementing any 'technological innovation. Information technology (IT) focused interventions, for example, business process re-engineering (BPR) and enterprise resource planning (ERP), are often quoted as examples of costly failures, with reported levels of dissatisfaction ·with strategic IT investments ranging from 20-70 percent and that employee resistance was to blame. The intention of this chapter is to rethink resistance. The author suggests that resistance remains to this day a complex, multifaceted phenomenon that continues to affect the outcomes of change, both negatively and positively. Although research has procured a solid understanding of resistance- and the benefits that can accrue to an organisation through its proper utilisation, it appears that the classical adversarial approach remains the dominant means ofmanaging resistance because such learning is not reflected in modern management techniques. The author concludes that as companies in every industry are now translating the power and possibilities 0/ e-business into strategic and operational realities, newapproaches in change managementare required to help organisations to understand the complex dynamics o/technological innovation and especially the multifaceted nature o/resistance.
ISBN 1591402131
Language eng
Field of Research 150399 Business and Management not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category B1 Book chapter
Copyright notice ©2004, Idea Group Inc.
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